Launching a site is just the first step towards a successful online business. Website support services are a critical component, which includes a set of actions to serve a web project's needs, maintain its performance, and implement new releases or updates impeccably. Geniusee offers day-to-day support, client care and accountability as a service that eases your business life!
Product support experts provide solutions for various technical problems and ensure your company's IT system works properly during application development and after release. What problems can Geniusee’s post-release support solve? Application support services are an important part of the workflow, which includes a wide range of actions to enhance business value. Our tech experts can define the root cause of the situation by reviewing the code or designs. We can suggest changes and fixes and implement them. Geniusee can help you pick the right configuration of the support team that covers the specific needs of your product or service to maintain. We provide human support, not automated application testing tools that cannot even recognize critical questions and business needs. Geniusee delivers the exact expertise in application support operations that your company demands:
Users leave feedback and ask to add new features to the application or change and improve their work, which lets you increase business value.
The owners of competitive digital products do not sleep and want constant improvements and product development for success in the market and customer satisfaction
New devices are constantly appearing on the market, so older versions of applications may not work correctly on them.
The emergence of new technologies requires the release of updates for applications, as users want to see new features in mobile and web products and delete legacy systems.
The number of crimes related to the theft of personal and financial information of users is growing, so the prompt elimination of vulnerabilities with app support services will avoid security problems.
Versions of iOS and Android, Windows and macOS, and Chrome and Safari are updated periodically, so it is necessary to ensure application compatibility.
High with a certain limit of allocation, set on the priorities.
1. Business critical
In case of a complete loss of service or an important feature that is completely inaccessible and no workability obtainable. Does not include development problems in staging environments.
Time response: Response within one hour after receiving request during business hours (Monday-Friday from 8 am until 5 pm BST time) or next day if received during the non-working hours of 8 am BST
Time for resolution: Resolution as soon as possible with target resolution within one business day in cases of a simple issue or ongoing communication of the ETA for more complicated problems
Priority 2. Degraded service
Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.
Time for response: Response within one business day from the received request
Time for resolution: Resolution within three business days. For more complicated issues, ETA will be communicated separately.
COO, Digniche LLC
Geniusee team was very helpful on assessing and improving the platform without schematic chart. Low price but great service with swift and professional manner. Always on time and give us useful insights, great and dependable to work with.
Director of Development, FuseChain Inc.
The Geniusee team quickly understood core concepts in building a complex fintech platform with limited oversight. They’ve worked collaboratively and efficiently to deliver high-quality code and strategic insights on the platform’s functionality.
CEO, Swathly Ltd
After producing the MVP, Geniusee quickly developed the commercial build within a short time frame. The team remained committed to the project, despite ambiguous expectations, and maintained clear communication throughout the process. Their strong performance sets them up for future engagement.
Founder, Fair Friend
The high-quality app is visually appealing and stable on both iOS and Android, with no reported crashes. The team was easy to reach, receptive to input, and took the time to understand objectives. Their near-perfect deliverables are a great value for the cost.
The launched website’s conversion rate met expectations, thanks to Geniusee’s user-friendly design and timely delivery. The team provided transparent project management and clear communication, which helped keep the project on track.
CTO at Wyzoo
The platform launched and feedback was very positive. Users utilize the platform to provide real-time information during presentations. Geniusee has a skilled team that was dedicated to delivering quality work on time and on budget.
CEO & Co-Founder at Finance Unlocked
Geniusee delivered a truly reliable and fast platform that rarely goes down. They consistently meet the requirements of each sprint. Despite being located overseas, they work well with the internal team and deliver based on the project roadmap.
PM from clients' side
Working Geniusee made life easy. The great thing about them is that they work with you to truly understand your problem and provide you with a number of solutions, both on a collaborative and technical level, depending on your needs. Having their dedicated team was like having a real in-house developmental team. Overall, working with Geniusee was a dream, as they delivered on the scope quickly and efficiently, making sure that nothing was broken by the time of delivery.
We can either change an existing retail software
solution or develop retail software from scratch that meets your requirements. Let's discover our
successfully implemented projects in the field of e-commerce.
An on-demand video learning platform that has reshaped the learning and development landscape in the global financial services industry. Designed to empower professionals with...
A sports marketing platfrom for athletes and companies that empowers marketing campaigns and brings brands and ambassadors to the next level of cooperation
A digital platform built to merge traditional banking systems with new-age digital assets such as cryptocurrencies and NFTs. The platform allows tracking and managing of children’s...
Android and iOS mobile app with automated payments, add geolocation services, integrate local market stakeholders, and as a result - the product for rapid grocery delivery in...
Meet one of our clients – Drum! This 5-star application is a platform designed for creators. That’s a great tool for people who care about their personal brands to engage with...
Our client, a technology solutions company in MedTech, aims to make the latest technological advances available to millions by providing high-caliber, more affordable solutions...
Our main goal was to develop a digital platform for healthy habits called EinkaufsCHECK. We aimed to create a hybrid app for iOS and Android for the easiest and most accurate...
Our client is a secure, automated platform that streamlines the merchant cash advance process and enables ISOs and lenders to manage their businesses from one centralized, convenient...
For Crave retail Geniusee has developed 2 enterprise mobile applications that solve the double-sided problem for every shopper visiting the fitting room. The Fitting Room application...
Outstanding case in Geniusee portfolio, Pause – mobile app for meditation. iOS application was downloaded 1000+ times on the launch day.
The Ajuma company was founded by a couple after the birth of their child. They wanted to protect their baby from the harmful effects of ultraviolet radiation sunburn and from...
Zedosh is a new digital advertising platform that financially empowers Gen Z. Using Open Banking, we provide insights into their spending behaviour, tips on how to master money...
Revenu is an All in one POS (Point of sale) management system . It uses the latest trends of technology to manage different types of Food & Beverage from scratch up to reaching...
Realm Five develops devices that collect various data, such as soil moisture, rainfall, amount of water in tanks, condition of tractors and their location, etc. from different...
FactMata is an AI-based platform that identifies and classifies content. Advanced natural language processing learns what different types of deceptive content look...
Tradesmarter is leading in providing white label trading solutions offering a web responsive trading platform that enables top financial companies to unleash a new...
Swoon is an online furniture brand with a difference. Their main idea is that everyone should be able to buy beautifully designed and crafted furniture at reasonable...
Frenotec LLC is a motorcycle distribution company eventually grew into the nation’s largest distributor of Brembo motorcycle brake components as well as became the...
Validify Access is a new innovation discovery platform that showcases only best-in-class and pre-vetted emerging retail technology solutions. Validify helps leading...
NCourage was created to understand the nature of anxiety & stress, the cause of problems with falling asleep, which promotes personal growth, success work and...
Wyzoo App is built on artificial intelligence and learning techniques to identify patterns in your customer data.
Tamam on-demand mobile application connects customers with independent local couriers, who acquire goods from any restaurant or shop in a city and also deliver urgent...
DigitalBits™ is an open-source project supporting the adoption of blockchain technology by enterprises. The technology enables enterprises to tokenize assets on the decentralized...
The blockchain based platform - Totalizator. The goal of this R&D project was to validate the possibility of using blockchain technology in order to create an objective...
The Virtual Console is the graphics space that actually allows you to control your light shows during live events. It visually displays a number of so called widgets and...
PoolParty app allows increasing your popularity on Instagram by sharing links to the community of users, that will like, share and follow such links.
My Uber app allows everyone with a car to join the community of uber drivers within a couple of clicks - the company will take care of everything else. My Uber provides support...
This system empowers traders with the possibility to quickly analyze cryptocurrency market information.
This system provides a complete omnidirectional view for armored vehicles crew (transparent walls effect) and the possibility to receive necessary data and interactive tips...
BuzzShow is a video social media network which incorporates the blockchain technology in a reward-based ecosystem. The platform offers full decentralization and a unique social...
ZaZa is an expert in online learning and education abroad that helps its clients to get the highest quality services for quite affordable prices. They bring together native-speakers...
PrintBI has the largest and most detailed database of printing companies worldwide, powered by advanced technologies and...
Our expertise in application maintenance and support services is complex and trustworthy. We have launched and supported more than a hundred projects in FinTech, e.g., neobanks, payment apps, lending platforms, financial products, and EdTech, e.g., learning management systems, learning apps, assistants, and many other custom solutions for our clients worldwide. Geniusee is experienced in application maintenance and support because we strive not to get a client but a partner. That is why we provide a wide range of services you may need, including application maintenance. We are one of Clutch’s top developers, so why don’t you check out what our clients say about our application support services?
Geniusee is a metrics-driven company. We believe in numbers. Here are our results completed in the last five years:
Technology support and services
$ 350 m+
Raised by our clients
Have you used Automatic Machine Learning technology in your business yet? Read what are the best AutoML frameworks and write to us if you have any questions.
Written by Nazariy H.
What new trends will determine the future of Retail? We have selected the ten most notable trends that will affect business this year.
Written by Oksana T.
Do your system still work on heavy load? Find out all pros and cons of high-load applications and order one now to outstand your competitors with Geniusee.
Written by Taras T.
Get the right technical partner in Poland. Geniusee offers best custom fintech and edtech software development services across Eastern Europe
Written by Yaryna Y.
In this article, we share our knowledge and experience in developing cryptocurrency trading applications.
Written by Pavlo K.
Find out what technological solutions are in greatest demand in retail. Geniusee will help you develop the best go-to-market retail software based on trends.
In this article we will share information about git branching model. The git flow model was released by Vincent Driessen and helps to hotfix problems quickly.
Written by Ihor D.
Buy Now Pay Later (BNPL) solutions are popular alternatives to credit cards. With proper assistance, companies can develop their own BNPL apps.
Have you ever wondered how to keep a user on your website for ages and prevent exit for as long as possible? Here are some tips based on the Geniusee marketing team experience
Written by Sofiia K.
Find out what are the features of finance application development to ensure that your product will hit the market and bring your business to the top
After identifying business needs and problems, don’t wait to figure out which artifacts best suit your developer's requirements.
Written by Yevhen K.
Did you know Airflow can help you automate tasks in your IT workflow and boost your productivity? Here’s a detailed Apache Airflow overview to help you.
Written by Oleg S.
Check out how to provide an efficient incident response to possible cyber threats and malicious activities.
In this article, review ✔MLOps best practices, ✔ Risks & Challenges, ✔Benefits of MLOps solutions that automate and shorten the machine learning cycle.
Written by Sofiia V.
Are FinTech and RegTech the same? Find out the key definitions and technologies involved to understand the difference.
©Copyright 2022 Geniusee - Software product development services. All rights reserved.