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Launching a site is just the first step towards a successful online business. Website support services are a critical component for business applications, which includes a set of actions to serve a web project's needs, maintain its performance, and implement new releases or updates impeccably. Geniusee offers day-to-day support, client care and accountability as a service that eases your business life!
Product support experts provide solutions for various technical problems and ensure your company's IT system works properly during application development and after release. What problems can Geniusee’s post-release support solve? Application support services are an important part of the workflow, which includes a wide range of actions to enhance business value. Our tech experts can define the root cause of the situation by reviewing the code or designs. We can suggest changes and fixes and implement them. Geniusee can help you pick the right configuration of the support team that covers the specific needs of your product or service to maintain. We provide human support, not automated application testing tools that cannot even recognize critical questions and business needs. Geniusee delivers the exact expertise in application support operations that your company demands:
Users leave feedback and ask to add new features to the application or change and improve their work, which lets you increase business value.
The owners of competitive digital products do not sleep and want constant improvements and product development for success in the market and customer satisfaction
New devices are constantly appearing on the market, so older versions of applications may not work correctly on them.
The emergence of new technologies requires the release of updates for applications, as users want to see new features in mobile and web products and delete legacy systems.
The number of crimes related to the theft of personal and financial information of users is growing, so the prompt elimination of vulnerabilities with app support services will avoid security problems.
Versions of iOS and Android, Windows and macOS, and Chrome and Safari are updated periodically, so it is necessary to ensure application compatibility. Assure compliance with Geniusee maintenance and support.
Front-end engineer
Back-end engineer
iOS engineer
Android engineer
DevOps specialist
Project manager
High with a certain limit of allocation, set on the priorities.
1. Business critical
In case of a complete loss of service or an important feature that is completely inaccessible and no workability obtainable. Does not include development problems in staging environments.
Time response: Response within one hour after receiving request during business hours (Monday-Friday from 8 am until 5 pm BST time) or next day if received during the non-working hours of 8 am BST
Time for resolution: Resolution as soon as possible with target resolution within one business day in cases of a simple issue or ongoing communication of the ETA for more complicated problems
Priority 2. Degraded service
Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.
Time for response: Response within one business day from the received request
Time for resolution: Resolution within three business days. For more complicated issues, ETA will be communicated separately.
Our expertise in application maintenance and support services is complex and trustworthy. We have launched and supported more than a hundred projects in FinTech, e.g., neobanks, payment apps, lending platforms, financial products, and EdTech, e.g., learning management systems, learning apps, assistants, and many other custom solutions for our clients worldwide. Geniusee is experienced in application maintenance and support because we strive not to get a client but a partner. That is why we provide a wide range of services you may need, including application maintenance. We are one of Clutch’s top developers, so why don’t you check out what our clients say about our application support services?
Geniusee is a metrics-driven company. We believe in numbers. Here are our results completed in the last five years:
150
Team members
64
Technology support and services
100
Projects completed
$ 350 m+
Raised by our clients
