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ProQC — Streamlining inspections and audits with modern technology
ProQC, a global inspection and supplier management leader, has provided tailored quality control services for decades. With operations spanning over 88 countries, they specialize in conducting meticulous inspections of products, factories, and factory processes, ensuring stringent quality standards. However, with increasing complexity and the limitations of outdated document-based processes, Pro QC aimed to modernize and streamline their workflows to enhance productivity and accuracy. That's where we stepped in as their strategic partner to help digitize and optimize their inspection and audit processes.
Business Context
For years, Pro QC had relied on manual, document-centric workflows for inspections and audits, leading to several inefficiencies:
Data disarray: Inspection data was scattered across documents, making analysis difficult.
Onboarding challenges: New hires struggled to adapt to the complex document-based system.
Outdated templates: Their system included obsolete templates, which led to confusion and inconsistency.
Human error risks: Manual data entry across spreadsheets and paper-based methods led to frequent errors.
Lack of Live Tracking: Clients could not monitor the inspection progress in real-time, impacting transparency and client satisfaction.
Key Challenges
Pro QC's existing processes required a complete overhaul to:
Reduce manual efforts and improve the quality and speed of inspections.
Build a system intuitive enough for both experienced professionals and new team members.
Eliminate the high risks associated with human errors.
Enable live tracking for clients to follow inspection progress in real-time.
Work approach
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Collaborative vision
We worked closely with Pro QC’s leadership and technical team to understand their vision for a digital transformation. Together, we defined the key functionalities and user needs that the new system should address, ensuring that the solution would cater to both internal and client-facing roles.
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Solution architecture expertise
Our solution architect takes the lead in defining the future solution architecture and assessing development efforts. This ensures that the technical foundation is robust, scalable, and can seamlessly integrate with existing systems, allowing the product to grow with the company’s needs.
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Agile methodology
Agile methodology enables us to remain flexible and adjust to unforeseen requirements or market shifts. We prioritize tasks efficiently, ensuring that the most critical updates are delivered first while maintaining strict project control.
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Communication
Clear communication between our teams was essential throughout the project. A dedicated project manager facilitated regular updates and sync meetings, ensuring transparency and timely delivery.
Process
When developing this e-learning platform, our team followed an agile methodology to ensure maximum efficiency and change adaptability.
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Coordinated resources, managed timelines, and ensured the successful completion of the discovery phase. Worked closely with Pro QC’s team, ensuring that key requirements were gathered, project scope was defined, and all necessary stakeholders were aligned for a smooth transition to the next phase.
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Created user-focused prototypes that simplified the process for inspectors and enhanced client engagement. Designed an intuitive interface that made it easy for technical supervisors and quality engineers to navigate, report, and manage inspection data.
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Proposed a scalable technical structure to modernize operations and integrate seamlessly with Pro QC's ERP system. The system was built to be flexible and secure, capable of handling future growth and ensuring that inspection data flows seamlessly within Pro QC’s global operations.
Geniusee team
Product team
Development team
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Solution architect
Results
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Developed a detailed project roadmap with timelines, budget estimates, and scaling perspectives.
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Delivered prioritized user stories with acceptance criteria and a WBS for the initial development phase.
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Created UI/UX designs, including wireframes, high-fidelity mockups, and clickable prototypes for user validation.
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Proposed a scalable technical architecture with modern cloud-based solutions to accelerate development.
