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LMS Is Dead
A learning management system (LMS) in educational technology is used to administer, document, track, report, automate, and deliver educational courses and learning programs around the world. For reasons unknown, some people think LMS is dead.
Eventually, LMS is considered an approach compared with spoon-feeding the information and limiting the sources. As a centralised platform for learning LMS, it is accused of leading to the situation when people lack the courage to search for new information outside itself. So less proactive people might never move beyond it in self-development. LMS critics stress that they primarily focus on the learners but not the system itself. And they stick to the ecosystem approach, which means creating the learning environment far wider than it used to be in LMS.
So basically, the old style and internal-focused LMS characteristics are like this:
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similar workforce;
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low tolerance for risk;
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org-driven development;
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heavy focus on compliance;
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low budget flexibility.
And opposite to this is a multi optional ecosystem approach:
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varied workforce;
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high tolerance of risk;
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employee-driven development;
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heavy focus on exploration;
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high budget flexibility.
Nevertheless, it's yet too early to state that LMS is dead. You don’t have to use the old LMS if it's delivering any kind of dissatisfaction. There is an excellent proven reason to switch to new approaches and make LMS more comprehensive and fit the demand.
According to a 2019 research report from Thought Industries and Claire Schooley, Customer Training Trends: An Industry Growing Rapidly but Still Evolving,
“Customer training is no longer an afterthought, tagged onto a company’s new service or product. Today with so many digital training options available that are self-paced like eLearning, microlearning, video and virtual classroom, the opportunities for training customers are exploding.”
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“89% of respondents indicated that customer training was extremely important or very important to their company.”
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“6% of respondents said customer training increased over the past 5 years.”
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“86% of respondents believe customer training will increase in the next few years. This is a strong indication that companies must provide a stellar experience to their (external) customers through first-class technology learning resources.”
Both customers and partners state that they need the training to become the best customers and benefit from the relationship in the best way.
According to Thought Industries report:
“At 53%, customer onboarding is the largest challenge companies face while creating their customer training program. It’s important that they get this right since studies have shown that the faster a customer sees value in a product (time to value) the more likely they will be a long-time customer.”
“61% of respondents said that with training, customers use more of the company product and its features;
“At 53%, customer onboarding is the largest challenge companies face while creating their customer training program. It’s important that they get this right since studies have shown that the faster a customer sees value in a product (time to value) the more likely they will be a long-time customer.”
“61% of respondents said that with training, customers use more of the company product and its features; 50% of respondents said training enabled a stronger partnership with customers; and 45% said customer training reduced customer churn.”
“Even when acknowledging the importance of customer training, only 11% say that a large percentage of their customers (75%+) get enough training to use their products well.”
In conclusion, you might see that LMS is still alive and kicking, but its features are now far wider. It should be externally-focused, encouraging for exploration and limitless development and equipped with some specific features:
1. In-App Dashboard for internal communication, extra information and notifications,
2. Certification programs for rewarding and better understanding of the product or service;
3. Communication strategy for marketing purposes;
4. Learning paths for learners achievements and advancement;
5. And… Returning to one of our previous points - gamification, for keeping the learners’ interest and satisfaction.
If you’d like to make the most out of your EdTech projects, make sure to read our blog and find out more about LMS and how you can use it to your advantage.